If all other suggestions fail find Woody's Lounge, join it, and ask your question there. It is an excellent site to get help on every computer problem you can imagine. I'll post a link to it but I'm not sure it is allowed. It is not a pay site it is totally free. If you can use this link look down the left side until you see Woody's Lounge and click on it. If not Google for Woodys Lounge.

http://www.wopr.com/